Payment is taken at the time of booking for new clients and invoices are issued for existing clients unless otherwise stated. If payment by invoice has been agreed, the payment must be strictly made no later than 30 days from the date of the invoice.


If invoices are not paid within 30 days from the date of the invoice, unless otherwise agreed, a 10% late payment fee of the total invoice cost will be applied for every 1 week the due date has passed.


Bookings may be made by email, via or by phone. Telephone bookings must be confirmed in writing upon request.


Should circumstances mean that the booked delegate(s) require to be transferred to another course, the following charges will apply, dependent on notice given:
First transfer, made more than 28 days prior to the course start date – no charge
First transfer, 0 – 28 days prior to the course start date – 25% of the course fee

More than one transfer – 25% of the course fee (regardless of time frame)
All transfers must be taken within a period of six months from the original course date.


Should circumstances mean that booked delegate(s) can no longer attend the course and are unable to transfer the booking to another date at the time of cancellation, the following charges will apply:
More than 28 days prior to the course start date – no charge
21 – 28 days prior to the course start date – 25% of the course fee

8 – 20 days prior to the course start date – 50% of the course fee.
0-7 days prior to the course start date – 100% of the course fee.
NB Cancellation’s must be made in writing and received by Quality Safety Training


If the booked delegate(s) do not attend the course they are booked on to, and we have not previously been informed, the full course fee remains payable.


If the booked delegate(s) arrive late for a course or are absent from any of the dates displayed on the joining instruction, we reserve the right to refuse to accept the booked delegate(s) on to the training course if we feel the booked delegate(s) will gain insufficient knowledge or skill in the time remaining. Accredited courses also have mandatory tuition time that the booked delegate(s) must be present for. In all such cases, the full course fee remains payable.


On occasion, unforeseen circumstances may require us to cancel a course. In such circumstances, you will be given as much notice as possible and either a free transfer to another course date or a full refund of fees paid.


To be eligible to attend any refresher course a copy of an in-date certificate for that course must be provided to a member of the team via email or post before the course start date.


Exeter Office: Basepoint, Yeoford Way, Marsh Barton, Exeter, Devon EX2 8LB. TEL: 01392 826228 London Office: 86-90 Paul Street, London, EC2A 4NE. TEL: 0203 143 5064 |


All fees, are subject to the current rate of VAT.


Quality Safety Training welcome delegates with any learning disabilities on all our training courses. We do kindly request that If any booked delegate(s) require learning assistance or they have any dietary requirements, that the team are made aware of these before the course start date so we can put in place the necessary arrangements to accommodate these requirements.


All information that we hold concerning you/the booked delegate(s) will be held and processed by Quality Safety Training strictly in accordance with the provisions of the Data Protection Act 1998.
We will not, without your consent, supply your name and addresses and/or the booked delegate(s) to any [other] third parties except where (1) such transfer is made to awarding bodies who require the information of the booked delegate(s) to award certificates, or (2) we are required to do so by operation of law.
As an individual, you/the booked delegate(s) have a right under the Data Protection Act 1998 to obtain information from us, including a description of the data that we hold on you/the booked delegate(s). Should you have any queries concerning this right, please contact our team.


By booking a course with QST via email or through our website, you accept to be included in our newsletter mail list. You can opt out at any time via, email, telephone or through the opt out link in every email newsletter.


Click here to view our Appeals and Complaints Policy.